Returns & Refund Policy

At The Cherish Nest, your satisfaction is important to us. Every order is carefully prepared with attention to detail. Please review our return and refund policy below before making a purchase.

Returns

We accept returns on eligible non-personalized items within 14 days of delivery.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging.
• Be returned within 30 days of receiving your order.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Personalized & Custom Items

Because personalized and custom-made products are created specifically for you, they cannot be returned or exchanged unless:

• The item arrives damaged.
• You receive the wrong product.
• There is a manufacturing defect.
• There is an error caused by our team.

Please review all personalization details carefully before placing your order.

Important: Please record a clear unboxing video from the moment you receive and open your package. The video must show the unopened package, shipping label, and the item inside. An unboxing video is required for claims related to damaged, missing, incorrect, or defective items. Unfortunately, we may not be able to process such claims without this evidence.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 2 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we'll arrange a replacement or issue a refund when appropriate.

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Exchanges

We only replace items that arrive damaged, defective, or incorrect.

If you need a replacement, please contact us and we'll be happy to assist.

Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided production has not yet started.

Personalized orders often enter production quickly, so cancellation requests cannot be guaranteed after this period.

Non-Returnable Items

The following items are not eligible for return:

• Personalized products
• Custom-made items
• Digital products (if applicable)
• Gift cards (if applicable)
• Items showing signs of use or damage caused after delivery

Need Assistance?

If you have any questions about returns or refunds, please contact us.

Email: support@thecherishnest.com

We're always happy to help.